We hope you love your purchases; however, if for any reason you are not satisfied with your purchase, you may return:
- Unopened paint, glitter, etc. – bottled items
- Craft items exactly how you received them
- within 7 Business Days of the purchase delivery date
- plus include a copy of your original invoice
- Customer is responsible for shipping item(s) back to us
Please email: email@example.com | Subject Line: Return Request
In your email please include your Invoice Number & the Item(s) you would like to return and why. We will respond with any questions we may have and/or let you know if your request was approved along with further instructions.
7 Business Days
Returns: You may request a refund as long as the request is sent within 7 business days of your purchase delivery date, & the item(s) must meet our return criteria mentioned in this policy. After those 7 business days, all requests for a refund will receive store credit.
All approved returns must be received within 30 days of the purchase delivery date. After that returns are not accepted.
Refunds will be processed using the same payment type that was used for the Purchase. Please allow 3-7 business days to see funds back into your account and if a Gift Card was used for purchase – we will re-issue you a new one.
- Return shipping costs are your responsibility as the customer
- Any returned item(s) that arrive broken, opened, damaged will not receive a refund & the products will be shipped back.
- Returns could take up to 7 business days to process but are typically processed within 2-4 business days.
- If you purchase an item(s) at reg. price then the item(s) goes on sale and/or a discount applies to it, we allow a 3 day window from the date of purchase for a price adjustment – store credit. You will receive store credit for price adjustments & have 30 days to use that credit. You have to e-mail us within your 3 day window.
- No Refunds on Gift Certificates/Cards
- Giveaway item(s) are non-refundable (They were FREE)
Incorrect, Broken, Missing items…
Our team packs your items in the shipping box with much care and thought. However, we are human and know that we sometimes make mistakes.
Damaged items must be reported/emailed to us right away:
firstname.lastname@example.org | Subject Line: Wrong, Broken, or Missing item (whichever pertains to you)
Please provide us with a picture of the damaged/or wrong item(s) and your order number.